Last updated: January 2024

Welcome to SunSpear Safaris. By accessing our website or booking our services, you agree to these terms and conditions.

1. Definitions

• “Company,” “we,” “us” refers to SunSpear Safaris
• “Client,” “you” refers to the person making the booking
• “Services” refers to safari tours, travel arrangements, and related services
• “Website” refers to www.sunspearsafaris.com

2. Use of Website

2.1 Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not:

• Infringe on the rights of others
• Restrict or inhibit anyone else’s use of the website
• Introduce viruses or malicious code
• Attempt unauthorized access to our systems

2.2 Intellectual Property

All content on this website, including text, images, logos, and photographs, is the property of SunSpear Safaris or our licensors and is protected by copyright laws. You may not reproduce, distribute, or use any content without written permission.

3. Booking Services

3.1 Booking Process

By making a booking, you:

• Confirm you are at least 18 years old or have parental consent
• Agree to our Booking Terms
• Accept responsibility for all travelers in your booking
• Confirm all information provided is accurate

3.2 Pricing

All prices are quoted in US Dollars unless otherwise stated. Prices are subject to change until booking is confirmed. We reserve the right to correct pricing errors.

3.3 Payment

We accept payment by:

• Credit/Debit card (Visa, MasterCard, American Express)
• Bank transfer
• Mobile money (M-Pesa)

4. Your Responsibilities

You are responsible for:

• Ensuring valid travel documents (passport, visas)
• Obtaining required vaccinations
• Purchasing adequate travel insurance
• Meeting fitness requirements for activities
• Disclosing relevant medical conditions
• Following safety instructions during the safari
• Respecting local laws, customs, and wildlife

5. Our Responsibilities

We undertake to:

• Provide services as described in your itinerary
• Use qualified and experienced guides
• Maintain appropriate safety standards
• Respond promptly to inquiries and concerns
• Handle your personal data in accordance with our Privacy Policy

6. Limitation of Liability

6.1 We Are Not Liable For:

• Loss, injury, or damage arising from circumstances beyond our control
• Actions or omissions of third-party service providers
• Your failure to follow instructions or meet requirements
• Wildlife behavior or natural events
• Indirect or consequential losses

6.2 Maximum Liability

Our total liability for any claim shall not exceed the amount paid by you for the services in question.

7. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters, severe weather
• War, civil unrest, terrorism
• Epidemics, pandemics
• Government actions or travel restrictions
• Strikes or labor disputes

8. Complaints & Disputes

8.1 During Your Trip

If you experience any issues during your safari, please inform your guide immediately so we can attempt to resolve them on the spot.

8.2 After Your Trip

Written complaints must be submitted within 28 days of your return. We will acknowledge receipt within 7 days and provide a full response within 28 days.

8.3 Dispute Resolution

We aim to resolve disputes amicably. If a resolution cannot be reached, disputes will be subject to arbitration in Nairobi, Kenya, under Kenyan law.

9. Indemnification

You agree to indemnify and hold harmless SunSpear Safaris, its directors, employees, and agents from any claims, damages, or expenses arising from your breach of these terms or negligent acts.

10. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Changes to Terms

We may modify these terms at any time. Changes take effect when posted on the website. Continued use of our services constitutes acceptance of modified terms.

12. Contact Information

For questions about these terms:

• Email: info@sunspearsafaris.com
• Phone: +254 700 000 000
• Address: Nairobi, Kenya

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.