Last updated: January 2024

SunSpear Safaris (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

1.1 Information You Provide

• Contact Information: Name, email address, phone number, postal address
• Booking Information: Travel dates, preferences, dietary requirements, medical conditions relevant to travel
• Identity Information: Passport details, date of birth, nationality
• Payment Information: Credit card details, billing address
• Communications: Emails, inquiries, feedback, and survey responses

1.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website
• Device information

2. How We Use Your Information

We use your personal information to:

• Process and manage your safari booking
• Communicate with you about your trip
• Arrange accommodations, transportation, and activities
• Process payments and prevent fraud
• Send important updates about your booking
• Improve our services and website
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Information Sharing

3.1 Service Providers

We share necessary information with:

• Hotels, lodges, and camps
• Airlines and transport providers
• Tour guides and local operators
• Payment processors
• Immigration authorities (as required)

3.2 We Do Not

• Sell your personal information to third parties
• Share your information for third-party marketing without consent
• Transfer data outside of what is necessary for your booking

4. Data Security

We implement appropriate security measures including:

• SSL encryption for data transmission
• Secure servers and databases
• Limited access to personal information
• Regular security assessments
• Staff training on data protection

5. Data Retention

We retain your personal information for:

• Booking records: 7 years after your trip (legal and tax requirements)
• Marketing contacts: Until you unsubscribe
• Website analytics: 26 months

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (subject to legal requirements)
• Object to processing for marketing purposes
• Withdraw consent at any time
• Data portability – receive your data in a structured format

7. Cookies

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

9. Children’s Privacy

We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email.

11. Contact Us

For privacy-related inquiries or to exercise your rights:

• Email: privacy@sunspearsafaris.com
• Phone: +254 700 000 000
• Address: Nairobi, Kenya

Your privacy matters to us. If you have any concerns about how we handle your data, please don’t hesitate to reach out.